Refactor

Course

Golf Club Management: A Hands-On Training Course

How a South African golf club is run as an organisation: governance, strategy, culture, systems, risk and technology, with a club diagnostic.

Draft module material for the PGA of South Africa Director of Golf certificate, for discussion. South African law applies throughout. It is general education, not legal or financial advice: Acts, regulations and codes change, so check the current version and take advice before acting on them.

Aerial view over a tree-lined parkland golf course to a large clubhouse among the trees, with the Johannesburg skyline on the horizon.
Royal Johannesburg & Kensington Golf Club, the 18th on the West Course, with the clubhouse and the city behind. A club sits inside its environment: the suburbs, the city and the people around it. Photo: Royal Johannesburg & Kensington Golf Club, CC0

About this module

  • Module 04 of the PGA of South Africa Director of Golf certificate: how a club is managed as an organisation, not how each department does its daily work
  • Fourteen lessons built around the brief's eleven core sections, each with theory, a golf club example, a critical view, seminar questions and a workplace task
  • Assessment: a 2,500 to 3,000 word Club Management Diagnostic of a fictional Gauteng club, with a marking rubric
  • South African law throughout: the OHS Act, COIDA, POPIA, B-BBEE, the Employment Equity Act, provincial liquor acts, the National Water Act and King V
  • Every lesson cites peer-reviewed research and industry data, and says how strong the evidence behind each framework is

Industry and regulatory sources

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Lessons

  1. How to use this course
  2. The contemporary golf club and the Director of Golf
  3. Governance, management and organisational structure
  4. Vision, mission, values and strategic direction
  5. Research and analysis: PESTLE, SWOT and stakeholders
  6. Strategic and operational planning
  7. Finance, costing and objectives
  8. Understanding club culture
  9. Managing change
  10. Business systems, processes, SOPs and controls
  11. Project management
  12. Risk, health and safety and statutory requirements
  13. Environment, sustainability and ESG
  14. Communication, reporting and decision-making
  15. Technology, data and AI in club management
  16. Assessment: The Club Management Diagnostic
  17. Quick reference and reading list
  18. Appendix: Club management terms

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